Cancellation & Refund Policy

1. Cancellation Policy

1.1 By Client

Clients may request cancellation of services by providing written notice via email. Cancellation requests must be made at least [7–14 days] prior to the scheduled service or project milestone. Any work already completed up to the cancellation date will be billed accordingly.

1.2 By Company

We reserve the right to cancel services if:

• There is a breach of contract or terms
• Required information or cooperation is not provided by the client
• Payment obligations are not met

2. Refund Policy

2.1 Eligibility for Refunds

• Services have not yet commenced
• Cancellation is made within the agreed cancellation window
• Duplicate or excess payments made by the client

2.2 Non-Refundable Cases

• Services already delivered or partially completed
• Change of mind after project initiation
• Delays caused by the client
• Third-party costs (e.g., ServiceNow licensing, external tools)

3. Partial Refunds

If a project is canceled midway, a partial refund may be issued after deducting:

• Work completed
• Resource allocation costs
• Administrative charges

4. Refund Process

• Approved refunds will be processed within [7–14 business days]
• Refunds will be issued via the original payment method unless otherwise agreed

5. Subscription & Support Services

For ongoing support or AMC (Annual Maintenance Contracts):

• Clients may cancel with prior notice as per agreement
• Refunds, if applicable, will be pro-rated based on unused service duration

6. Force Majeure

No refunds or cancellations will be applicable for delays or failures caused by events beyond our control, including but not limited to natural disasters, system outages, or regulatory changes.

7. Contact Us

📧 Email: info@zyndertech.com
🌐 Website: https://zyndertech.com

Last Updated: 01/01/2026